Shipping Policy

Last updated: 21st March 2026

At Ayam Essential, we are committed to delivering your orders in a safe, reliable, and timely manner. This Shipping Policy explains how orders are processed, shipped, and delivered within the United Kingdom and to international destinations.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy, along with our Returns Policy, Refund Policy, and Terms & Conditions.

Shipping destinations

Ayam Essential ships within the United Kingdom and to selected international destinations. Shipping availability may change at any time depending on courier coverage, customs requirements, legal restrictions, or operational limitations.

If we are unable to ship to your location, this will normally be shown at checkout or communicated to you after your order is placed.

Order processing

Orders are typically processed within [1–3 business days] after payment has been received and confirmed. Orders placed on weekends or public holidays are usually processed on the next business day.

Processing time is separate from delivery time. During busy periods such as promotions, holidays, product launches, or courier disruption, order processing may take longer than usual.

If there is a significant delay with your order, we will make reasonable efforts to contact you using the email address or phone number provided at checkout.

Shipping methods

• Standard Shipping
• Express Shipping
• Priority or Next-Day Shipping, where available
• International Standard Shipping
• International Tracked Shipping

Available delivery options and estimated timelines will be shown at checkout where possible.

Estimated delivery times

Estimated delivery times begin from the date of dispatch, not the date the order is placed. Delivery times are estimates only and are not guaranteed unless we clearly state otherwise.

• UK Standard Shipping: [2–5 business days]
• UK Express Shipping: [1–2 business days]
• International Standard Shipping: [5–15 business days]
• International Express Shipping: [2–7 business days]

Delivery times may vary depending on destination country, customs clearance, local carrier delays, severe weather, remote delivery areas, and peak seasonal demand.

Shipping fees

Shipping fees are calculated based on factors such as order weight, parcel size, shipping destination, and selected delivery method.

We may offer flat-rate shipping, carrier-calculated shipping rates, free shipping on qualifying orders, or promotional shipping offers from time to time.

The final shipping cost for your order will be shown during checkout before payment is completed.

Customs, duties, and taxes

For international orders, customs duties, import taxes, VAT, and handling charges may apply once the shipment reaches the destination country.

Unless otherwise stated, any customs duties, taxes, import fees, or local handling charges are the responsibility of the customer. Ayam Essential is not responsible for delays caused by customs clearance processes or for charges imposed by authorities in the destination country.

Customers are responsible for ensuring that ordered items are permitted for import into their destination country.

Tracking information

Where tracking is available, you will receive a shipping confirmation email with tracking details once your order has been dispatched. Tracking updates depend on the courier and may take some time to appear after shipment.

Incorrect shipping details

Customers are responsible for providing complete and accurate delivery information at checkout. Ayam Essential is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address details supplied by the customer.

If an order is returned because of an incorrect address, delivery refusal, or failure to collect the parcel, additional shipping charges may apply before the parcel can be resent.

Lost, delayed, or damaged parcels

If your order is delayed, missing, or arrives damaged, please contact us as soon as reasonably possible using the contact details below.

When contacting us about a shipping issue, please include your full name, order number, a description of the issue, and any relevant photos of the parcel or items where applicable.

We may investigate the matter with the courier before approving a replacement, refund, or other resolution where appropriate.

Failed delivery attempts

If no one is available to receive the parcel, the courier may leave the package in a safe place, attempt redelivery, redirect it to a collection point, or return it to us in line with their policies.

Where a parcel is returned after unsuccessful delivery attempts, additional delivery charges may apply to resend the order.

Delays beyond our control

Ayam Essential is not responsible for shipping delays caused by circumstances beyond our reasonable control. These may include severe weather, transport disruptions, industrial action, customs inspections, public emergencies, carrier outages, or high seasonal order volumes.

Restricted locations

Some products may not be available for shipment to certain countries, regions, islands, military locations, PO boxes, or remote areas due to legal, logistical, or carrier restrictions.

We reserve the right to cancel and refund any order that cannot be fulfilled lawfully or practically to the destination provided.

Split shipments

Where an order contains multiple items, we may ship the items separately depending on stock availability, warehouse handling, packaging needs, or fulfilment efficiency.

Pre-orders and backorders

If an item is purchased on a pre-order or backorder basis, the estimated dispatch timeframe will be stated on the product page, at checkout, or in your order confirmation.

Consumer rights

If you are purchasing as a consumer in the UK, you generally have the right to cancel many online orders within 14 days of receiving the goods.

If no specific delivery timeframe has been agreed for a UK consumer order, goods generally should be delivered within 30 days.

Contact details

Email: Info@ayamessential.com
Phone: +44 7546 042194